Not sure about the right choice? Or are you worried that the device won't work on your dog? No problem.
You can try any product from our range and return it within 30 days without giving any reasons.
Please contact us by email at email@example.com.
Process for exchanging or returning goods
- Create an order and choose your shipping and payment method
- We will deliver the parcel to the place of your choice or prepare it for collection at the shop
- Once the shipment is received, the 30-day try-on period begins
- If the device meets all your expectations, you keep the product
- If you would prefer to try another option (or return the product), send it back to us
- A copy of the invoice and a completed cancellation of a sale agreement form must accompany the shipment
- Once we have received your shipment, we will contact you to discuss the next steps (refund or exchange for another model)
Note: Exceptions are food, cosmetics, antiparasitics, medical and hygiene supplies, dog and cat toilets.
We will deduct when returning the goods:
- Damaged/missing original packaging : 15% of the product price ( from 15 -30 days)
- Scratched, damaged transmitter/receiver : 20% of the product price
- Product accessories ( missing, damaged, shortened collar...) : value of the product
When testing the collar within the 30-day period, we recommend securing the device against damage and scratches (e.g. wrapping the receiver with foil...)
EN_cancellation of a sale agreement.pdf