30 days free rental

Process for exchanging or returning goods

• Create an order and choose your shipping and payment method
• We will deliver the parcel to the place of your choice or prepare it for collection at the shop
• Once the shipment is received, the 30-day try-on period begins
• If the device meets all your expectations, you keep the product
• If you would prefer to try another option (or return the product), send it back to us
• A copy of the invoice and a completed cancellation of a sale agreement form must accompany the shipment
• Once we have received your shipment, we will contact you to discuss the next steps (refund or exchange for another model)

Note: Exceptions are food, cosmetics, antiparasitics, medical and hygiene supplies, dog and cat toilets.

We will deduct when returning the goods:

• Damaged/missing original packaging : 15% of the product price ( from 15 -30 days)
• Scratched, damaged transmitter/receiver : 20% of the product price
• Product accessories ( missing, damaged, shortened collar...) : value of the product

When testing the collar within the 30-day period, we recommend securing the device against damage and scratches (e.g. wrapping the receiver with foil...)

For returns or exchanges, please send the goods to: Reedog s.r.o. Sedmidomky 459/8 101 00, Michle - Prague 10 Czech Republic

Cancellation of a sale agreement form