!!!  We work for you and your pets for 100% ✅we are sending the orders every day without restrictions and our shop is open from 7:00 to 17:00 !!!

Complaints

Although the percentage of complaints is small, it is good to know that in our e-shope you have the same assurances as store. It is in our interest to deal with all claims as quickly as possible, so do not worry that you expect to process more than necessary (usually everything is resolved within 10 working days). The warranty begins on the date of takeover (by courier, by post, to store ..). Goods are warranted for 24 months (in some cases 36). The seller is responsible for all product defects that has the goods on receipt by the buyer or that appear during the warranty period. It does not apply, then the defects caused by rough handling or mechanical damage. Complaint may be filed by post or in person.

                                                               

Complaints procedure

If there is a defect on the purchased product, please contact our complaints department (tel. +44 56 0385 5241) or e-mail to info@electric-collars.com. Sometimes, we can solve the problem only by phone. If possible, we will immediately send you a new product (always send only the defective part (receiver, radio etc.). Defective part with copy of invoice and information about problems, please send to the address:

Reedog s.r.o.
Sedmidomky 8
101 00 Prague
Czech republic