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Personal data protection

The company Reedog s.r.o. with its registered office in Prague, Sedmidomky 459/8, Postal Code 101 00, ID No.: 05179220 ("Reedog"), operator of the online stores www.reedog.cz and www.elektro-obojky.cz declares that all personal data (hereinafter also "data") are considered confidential.

Personal Data is handled in accordance with the applicable laws and regulations in the field of personal data protection in the Czech Republic and the EU.

  1. Personal data that we process

1.1.  Druhy osobních údajů

  • Identification and contact details, i.e. name and surname, e-mail address, postal address, billing address, telephone number, bank account, VAT number and registration number, if applicable
  • Settings, especially data within the registered account, saved addresses and profiles, newsletter settings, etc.
  • Details of your orders, specifically details of the goods and services you have ordered, method of delivery and payment including payment account number, details of complaints.
  • Data about your web browsing behaviour, including mobile browsing. In particular, the goods and services you view, the links you click on, the way you move around our website and scroll the screen, as well as data about the device from which you view our website, such as the IP address and the location derived from it, the identification of the device, its technical parameters such as the operating system and its version, the screen resolution, the browser used and its version, as well as data obtained from cookies and similar technologies.
  • Derived data, which means personal data derived from your settings, data about the goods and services you purchase from us, data about your behaviour on the site.
  • Data related to the use of customer support or a visit to a store, in particular telephone call records, message identification and recordings from in-store CCTV.

1.2.  Reasons for processing personal data:

  • Processing of orders for goods or services, whether ordered via our website, mobile app or customer service line. The lawful reason for this is the necessity for the fulfilment of the purchase contract or VIP club contract and for selected data for the fulfilment of legal obligations (e.g. accounting documents).
  • Notice of availability. If you request to monitor the availability of goods, we will process your personal data on the basis of your consent.
  • Customer support. In order to provide customer service and to resolve any problems in the performance of the purchase contract or VIP Club contract, we process your personal data on the basis of the necessary performance of these contracts.
  • Communication. We use the collected data for the purpose of communicating with you and personalizing it. For example, we may contact you by phone, email, in-app or other means to remind you that you have items in your online cart, to help you complete your order, to provide you with the current status of your request, order or claim, or to obtain additional information from you regarding it.
  • Service Improvement - We use the data to continuously improve our services and systems, including adding new features, and to make informed decisions using aggregate analytics and business intelligence, all based on our legitimate interest derived from the freedom to do business and the need to improve the services we provide to compete successfully. In order to ensure that your rights and interests are sufficiently protected, we use personal data in an anonymised form for the purposes of improvement.
  • Protection, security and dispute resolution. We may also process data for legitimate interest, which is to ensure the protection and security of our systems and our customers, to detect and prevent fraud, to resolve disputes and to enforce our agreements based on legitimate interest.
  • Marketing offers, in particular commercial communications
  • Processing of cookies from websites operated by Reedog s.r.o.

1.3.  Transfer of personal data to third parties

Your personal data will only be passed on to third parties or otherwise mediated if this is necessary for the performance of the purchase contract, on the basis of a legitimate interest or if you have consented to this in advance.

  • a) to affiliated companies and processors based on the performance of a purchase agreement or for the performance of internal processes and procedures
  • b) credit card companies, payment service providers for payment processing and banks based on your order, the performance of a purchase contract
  • c) to carriers for the purpose of delivering products or services ordered by you and resolving complaints, including withdrawal from the contract
  • d) other service providers, third parties involved in data processing
  • e) to third parties, e.g. legal or financial representatives, courts for the purpose of processing tax documents, debt recovery or other reasons arising from the performance of our legal obligations
  • f) public authorities (e.g. police)
  • g) third parties conducting customer surveys

If third parties use the data in the context of their legitimate interests, the controller is not responsible for this processing. Such processing is governed by the data processing policies of the companies and persons concerned.

  1. Security of personal data and archiving period

2.1.  Processing time

We process and save personal data

  • for the period necessary to ensure all rights and obligations arising from the purchase contract, i.e. for the duration of the order and warranty period
  • 1 year from the end of the warranty period to resolve potential disputes
  • for as long as Reedog, as the controller, is obliged to keep them in accordance with generally binding legal regulations. Accounting documents, e.g. invoices issued by Reedog, are archived in accordance with the law for a period of 10 years from their issue.
  • Consent to marketing offers is valid for 4 years or until revoked
  • CCTV footage in Reedog stores, company buildings and surrounding areas is processed within a maximum of 30 days of receiving the footage.
  • Testing records including CCTV footage for 1 year
  • Reviews 6 years
  • Communication 2 years
  1. Rights of subjects of information
  • a) If we process your personal data, you can request free information about the processing of your personal data at any time.
  • b) If you think that we are processing personal data in violation of the protection of your personal data and the statutory data protection conditions, you can demand explanations so that we can rectify the situation, in particular you can demand that the personal data be corrected, supplemented, deleted or blocked.
  • c) Chcete-li uplatnit svá práva, kontaktujte společnost na adrese info@reedog.cz
  • d) You can withdraw your consent to the processing of your personal data at any time. If you withdraw your consent to the processing of your personal data, your personal data will be deleted or anonymized; however, this does not apply to personal data that Reedog needs to fulfill its legal obligations (e.g. to process an order already placed) or to protect its legitimate interests. Personal data will also be deleted if it is no longer required for the stated purpose or if storage of your data is unacceptable for other statutory reasons.
  1. Web site

4.1.  Cookies

Our site uses cookies to make our offer relevant, interesting and user-friendly. Cookies are small text files that are stored on your computer, smartphone or other device and are used by your browser. More information about cookies can be found here. We use cookies for example for:

  • for the correct functionality of the basket so that you can complete your order as easily as possible
  • to remember your login details so you don't have to re-enter them
  • tailoring our site as closely as possible to your requirements by tracking traffic, your movement around the site and the features you use
  • finding out information about viewing advertisements so that we don't show you advertisements for products you are not interested in

Some cookies may collect information that is subsequently used by third parties and which, for example, directly supports our advertising activities ("third party cookies"). For example, information about the products you purchase on our site may be displayed by an advertising agency in the context of displaying and customizing internet advertising banners on the websites you view. However, you cannot be identified by this information.

4.2.  Use of cookies

The cookies used on our site can be divided into two basic types. Short-term "session cookies" are deleted as soon as you stop visiting our site.Long-term "persistent cookies" remain stored on your device for much longer or until you manually delete them (the length of time cookies remain on your device depends on the setting of the cookie itself and your browser settings).

Cookies can also be divided according to their functionality into:

  • analytics that help us improve the user experience of our website by understanding how users use it
  • conversion, which allows us to analyse the performance of different sales channels
  • tracking, which in combination with conversion helps to analyze the performance of different sales channels
  • remarketing, which we use to personalise the content of ads and target them correctly
  • Essential, which are important for the basic functionality of the site

4.3.  Rejecting cookies

Setting the use of cookies is part of your internet browser. Most browsers automatically accept cookies by default. You can refuse cookies using your web browser or limit them to the types you select.

Information about browsers and how to set preferences for cookies can be found on the following websites or in other internet browser documentation

An effective cookie management tool is also available at http://www.youronlinechoices.com/cz/

  1. Contact us

If you have any questions, comments or requests regarding this Policy, please contact us at the address or customer service line listed at the footer of this Policy.

Contact: Reedog, s.r.o. – reedog.cz,

Sedmidomky 459/8,

10100 Prague 10 - Michle

 

Customer service: 216 216 106 or info@reedog.cz

 

  1. Efficiency

This Privacy Policy is effective as of 13.12. 2018.